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COMPLAINTS PROCEDURE

please read the following before completing the complaints form

Please direct all your complaints through the form below

Please do not use WhatsApp as a tool to raise complaints

TEAM COMPLAINTS/CONCERNS

A complaint must be raised by the captain or vice-captain of the team only. 

If complaints are received from individual players, we will refer them back to their captain or vice-captain.

INDIVIDUAL COMPLAINTS/CONCERNS

If there is a complaint that relates to an individual that cannot be raised by the captain or vice captain then this needs to be done so through info@totallynetball.co.uk

All complaints will be investigated thoroughly via the captains, umpires, coordinators, coaches and, if necessary, other participants.

Once the investigation is complete we will then communicate the outcome or resolution to all involved.

PLEASE PROVIDE FACTUAL INFORMATION AND TRY TO AVOID PERSONAL ATTACKS

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Thank you for your message, we will get back to you ASAP

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